First of all I would like to say that Ticketmaster should have never done away with paper tickets. They're assuming that everyone these days does have a phone. I ordered my tickets on their site and they appeared on my phone however they recommend that you copy them to a wallet. I tried doing this to my goggle wallet and it wouldn't work. I got an error message. I called Ticketmaster to explain what happened and read the error message to them. The response I got was this problem had nothing to do with Ticketmaster and it was my phone because I wasn't using an Iphone to copy the tickets to an apple wallet. I asked to speak to a supervisor and was told no one was there and it would be 24 to 48 hours before someone would return my call. Throughout the call the agent showed no sympathy or I'm sorry to hear what has happened to you. I used to work in the Customer Service Industry and prided myself in providing good Customer Service. A little surprised that for a big organization Ticketmaster should have better agents on the phone. I was so frustrated that I ended up hanging up. If Ticketmaster is going to do away with paper tickets should they not have a system that will allow you to copy the tickets to any kind of phone. By the way seeing that anyone who buys tickets does all the work themselves I'm not sure why Ticketmaster charges all of the fees they do.