Apparently I am not the only one having issues with ticketmaster. Attrotious company, shocking customer service, not sure how they are allowed to operate. They actually hang up on you while you're on hold, they will not answer your emails and lie through their teeth. Bought tickets over the phone as I got a gift card from work, and you cannot use gift cards online. First mistake, you will not even get a booking reference if you buy over the phone so you will struggle with any queries anyway. They promised to deliver tickets within 1 week and refund in 10 days. Ticket arrived after 2 months, dangerously close to event and after I moved house, causing additional hassle. As for my gift card refund, worth £100, well it's coming to 5 months now and no responses anywhere. Funny that £100 is too small to claim in court, but considering they are doing this to hundreds if not thousands of users, not sure how they are going unpunished. On the bright side, the company will burn out at this rate as everyone will hate them.