As Ticketmaster is aware of (and I have provided medical evidence) I have scoliosis that even has allowed me to have access to a disabled badge. I told Ticketmaster that I had thought I purchased ticket insurance but there was a mistake or something and it didn't got through which isn't their fault I understand. However, I explained to them how my scoliosis problem had worsened and requested a refund due to me having to go to a doctors appointment for my scoliosis on the 17th (which tomorrow). The showed no care for my problem, is this how they treat their DISABLE CUSTOMERS? Like they are'nt worth as much. I eventually phoned today where I was told they apparently left me a voicemail on the phone DENYING my request, however I had been in contact through ONLY email so I was never excepting a phone call and I contacted them via email multiple times since then with NO response. The customer service is a JOKE, I contact them about this request weeks ago and they decide to just leave a voicemail and not respond to my many email. On July 31st, they told me they were contacting the organisers and would get back to me in a few days, they "contact" me 4 days BEFORE the event even that would be too late to efficiently sell my tickets. I had already paid over DOUBLE the face value for these Platinum Ariana Grande tickets which is a waste as money as they are no different to the regular tickets. NEVER get "platinum tickets" it is a major SCAM. i paid £267 for there "last golden tickets" only for them to release more tickets 3 weeks before the event at £82. The man I spoke with on the phone today was very apologetic and couldn't understand why the refund was denied due to my reasons, however that is NOT enough. Definitely won't be ordering through Ticketmaster ever again, even viagogo is better and tickets less than a month before the event will be at a good price.