I spend out on postage with gift box. As is was 2days before the event I contacted ticketmaster to see where my tickets were. Was advise that they had been postage out in November some 6 weeks ago. They now promise to reprint them and I was to pick them up at the venue on the night. I informed them that as I did not have them posted with the gift box that I wanted a refund. As usual along came the word ‘policy’ and I was not entitled to a refund. I explained that I had not received what I payed for but they did not budge. So my advice do not pay for anything with a gift box, or faster postage utter scam! Will definitely not use them again.