The other Trust Pilot site sponsored by Ticketmaster is a joke. 4* plus rating?? Disgraceful. This Page is full of the real reviews! Ticket master have not mastered the delivery of tickets! or anything else. Terrible service and BS fob off's Shame on you and I will never order off you again. We go to the theatre in London 6 times a year and Brighton about the same. We buy theatre tickets for friends and family as birthday gifts and Christmas. We will continue to do so but not through Ticketmaster. My wife ordered tickets on the 18th November and we were told they were dispatched on 20th Nov. Now 20th Dec and no tickets, just a thread of poor service emails from GRAYSON. He said we should have ordered tracked postage. we paid extra international postage and the option for tracking was not available. We ordered tickets for Chicago in Melbourne for our son and his girlfriend, we are in the UK and we are flying them back for a family Christmas and the tickets are one of their gifts from us. We are being told that to pick physical tickets up at the theatre is possible at a charge of 7.5 dollars each but the purchaser has to be there to pick them up with card used and photo ID? So Ticketmaster think we are going to fly out to Australia to pick up the tickets?? Morons!! Firstly our son who the tickets are for should be able to pick them up. Secondly why should we pay extra? did we lose the tickets?? We took out insurance but reading through that not sure how it will help. DO NOT USE TICKETMASTER! read the real reviews here and look at the rating. They are an absolute disgrace.