I was diagnosed with prostate cancer in September. My girlfriend decided to celebrate my end of treatment and brought 2 ticket to Bryan ferry at the Albert hall on 11.03.2020. In February I was diagnosed with lung cancer with brain matrices. The course of treatment was 5 radiotherapy, followed by 12 weeks of Chemotherapy and immunotherapy. My immune system would be shot to pieces on the day of the concert. She phoned ticket master and was given sympathy and a docket number and a promise of a return call in up to 72 hour. No phone call, so she phoned back. Further sympath, another docket number and a promise of a call back. They finally phone back on the day of concert, with an offer to put the ticket up for resale. No refund. I feel this was their plan all along. I'm a 67 year old pensioner. My girlfriend suffers from EDS. we can ill afford to loss £180. Are Ticket Master that desperate.