The worst bank I've ever dealt with. They are app-only, which means no website to access your account from, infact no other alternative ways at all. That means if the app fails you're totally locked out of your account. They are not good at keeping their app working. The app removed itself from my device and now won't reinstall. Their answer is to ask Google. All other apps work, I can install other banking apps, I can install games, it is just their app that won't install. Clearly something they've messed up with has caused their app to be removed and now won't reinstall. Customer services gate all contact with technical. You can't actually speak to someone from technical support, instead you have a non-technical customer service person acting as a go-between to the technical people. End result the technical team take ages to respond and just come back with cop-outs that don't help because they clearly can't be bothered to actually investigate the issue. All the time you remain locked out of the app and with that access to your money. We all accept that things can go wrong, this is technology. What really matters is having things in place to actually resolve issues when they do go wrong. In this instance Tide clearly do not care. I've been without access for over a week since I logged the issue with them. I've not spoken to anyone technical, instead I've been sent links to websites that describe how to fix general app install issues. I've tried them, and yet time and again they come back with the same request to try the same thing. Many times clearly not reading any of my previous correspondents. Restoring app access should be the highest priority given by an app-centric company, above all else. Yet they're lethargic and clearly do not care about their customers. This is the worst bank I've ever dealt with. As an example that is probably linked to my issue, Google rolled out Android 13. Tide hadn't tested their app against the pre-release and it didn't work and needed updates to make it work. End result lots of people updated their phones and found themselves locked out of their accounts until Tide could be bothered to update the app. I suspect my issues come from this period where the app and Android 13 were incompatible, and now they've no clue how to fix it. Do not use this company. When it works you're fine, the moment it doesn't you could find yourself without access to your account for an unknown period. For me it is over a week, but others have reported months.