I recently had the misfortune of dealing with Tide Bank, and I must say that it has been the worst banking experience I've ever encountered. Here's a breakdown of my grievances: Lost Card and Unhelpful Response: After reporting my lost card, Tide Bank's response was far from satisfactory. When I discovered unauthorized transactions on my account, including a payment of £11, the bank was reluctant to assist me in recovering my money. Lack of Transaction Notifications: Unlike other banks that offer transaction notifications, Tide Bank does not provide this essential service. It's vital to receive immediate notifications for card payments to ensure security, and Tide's absence in this regard is concerning. No Direct Debit Notifications: Tide Bank also fails to inform customers about direct debit notifications. This lack of transparency can lead to financial surprises and disrupt budget management. Poor Customer Service: The customer service experience was nothing short of frustrating. When attempting to raise a complaint through their messaging system, I had to endure an excruciating wait of nearly 48 hours for a response. This level of inefficiency is unacceptable. Blocked Money Transfer: Tide Bank's system issues caused them to block a transfer from a company that had paid me for my work. This incident resulted in a two-day delay before I could access my hard-earned money. The explanation offered was simply that it was a system problem, which left me dissatisfied and inconvenienced. In conclusion, I strongly advise others to steer clear of Tide Bank. My experience with them has been nothing but frustrating, with a lack of support for lost cards, inadequate notifications, and abysmal customer service. Additionally, their system issues can result in substantial delays in accessing your funds. There are far better banking options available that prioritize customer satisfaction and security over Tide Bank's subpar service.