My account was opened on the 20/09/2023. On the 22/09/23 Tide paused a payment I tried to make for £3000. I was asked 101 questions. Most of the questions they asked were the same questions they asked me during the account opening process. They asked me why a customer paid me £260. They asked me why I was paying £3000. I provided invoices etc. 3 days later they decided to let me use my account again. On the 28/09/23 I deposited some cash into my account at the post office & with funds already in my account, I attempted to pay a supplier £5200. They once again paused my account. This time they didn’t ask any questions but keep repeatedly telling me the account is under review. It has been 2 weeks already & its worrying me sick reading the other reviews on here. I am clearly not the only one. Every time I message I get an automated response from Tide. Tide have ruined my business within days. I have lost credibility in front of suppliers, customers & other associates. My sons first birthday in 2 days & I am unable to buy him anything because I was supposed to take my salary on the 30/09/23 but clearly they don’t care. This is criminal.
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