I reported that a person failed to provide the service i paid for and the person is well known to collect customer money and not deliver, i even provided a videoclip from 2 yrs ago of the person being exposed as a scammer, Tide advice i contacted CAB as its civil dispute and because i made faster payment they are unable to intervene and also if its a card transaction, they MAY have been able to raise a dispute, which i then inform the person doesn't have card machine and i don't have a cheque book, so safest way is to pay by bank transfer in case something like this happens. I find this bank very unhelpful and thus allowing this kind of scammers to succeed.