They are not a bank, they're a laughing stock!! The give you an IBAN number on the app but fail to mention that you can only be paid in GDP. An American client made a payment however unbeknown to them or me, the bank took the payment but did not place into my account. Tide stated my clients should have their bank request the monies are returned, which they did. 2 weeks later, the funds were still not returned. When you message Tides customer service, you will typically receive a generic response within 3 days, and this is to ask a ridiculous question. When you pay for an account upgrade, just for the pleasure of speaking to someone, you'll be told someone will call you back. This again, will take days, and with no assistance. My Tide account will be closing as soon as this matter is resolved, whether through the FCA or solicitors. These people are not fit for purpose and should be avoided without question!!