the Tide Bank can lock your account for very long time. You won't be able to do anything at all.
The Tide Bank is the worst in UK. My business account locked for 9 day already. There are 7 questions about small transactions, something like what is your relationship with the Toolstation?
I cannot pay wages, cannot pay to the suppliers. The chat conversations is like talking to the bot. No one can say how long it is going to last. Don't touch this crazy bank. I have sent them all the information regarding their pointless questions and after 9 days the bank account is still blocked. Their chat is just bot tirelessly repeating the same staff about some regulations. No one can give me any update on how it is going and when I can access my money. Avoid This "Tide Bank" as a plague. Any brainless person would be able to review 7 small transactions and connect them to the online suppliers or people I am paying the wages, Especially as those references available with any transactions and I have resupplied them immediately, just to be sure. AVOID!!!
This is what I have this night - 35 days your business account blocked by the Tide Bank - just think...
"We are getting in touch further to our previous email which acknowledged your complaint. Unfortunately, we’re continuing to investigate your concerns so are unable to issue our response at this time.
Please be assured that we aim to resolve this matter within 15 business days of receipt of your complaint however in the event we’re unable to do so, we will provide a response within 35 working days.
If you have any questions in the meantime, please don’t hesitate to get in touch via the app or by emailing ______
Kind regards,
"
Date of experience: 05 March 2024
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