Very poor customer service they ask stupid questions again and again and they keep giving you headache over stupid things not sure if they are familiar with how things work in uk as the question a transaction paid out to electrician £485 so I explained to them he is electrician done some work for me then I sent them the invoice that was 2 week ago and till now the ask me if I have any more communication or chats to clarify this transaction !! Not sure what they mean but clearly they don't know how things work in uk . Why I need to email electrician to change a light In my business and how the invoice from the electrician is not enough!! Not sure on what basis they put this request but it is nothing but Waste of time Dot recommend them at all unless you have nothing to do but messaging them all the day every day can't wait to switch to Natwest