Awful experience. Once you're in, it's impossible to get out. Extremely laborious, drawn out processes that aren't accessible. Having to wait DAYS for support as opposed to other banks where you can simply pick up the phone and contact someone. I've been trying to close my account for almost a month and I've made absolutely no progress, owing to the fact the whole process is reliant on the in-chat communication system. They take ages to respond to you, but if you don't respond to them immediately, they close the chat. They don't give grace, but expect us to extend grace to them. Awful.