I would have given this 5 stars, but the shipping hassle was pretty bad. The product is stunning, everyone loves it, the cost is a bit high, but it's really good stuff. The customer service did all they could. They were super helpful, but they used fedex and required a signature. I swear the fedex person didn't want to haul my 8 boxes of tile out of the truck and to my driveway and just placed a sticker on my door every day with no instructions. We finally tracked it down, but it was an 80 min roundtrip drive to the fedex location. They were friendly, but took 40 min to find it and bring it to my car. Then I had to unload the heavy boxes into my garage. That's a lot after spending thousands of dollars with this company on this tile. This isn't the first time I've used them and it was much easier before. Previously they didn't require signature on the delivery and I wish they'd go back. I suggest you inquire about the shipping options before placing an order.