Website was easy to navigate, and I found the perfect tile to use in a new bathroom in our house. I ordered it and was informed via email that it had shipped a week or so later. However, there was no follow up email to let me know when to expect the dellivery. Two weeks after the first email, after hearing nothing, I contacted customer service. The representative looked up the order, put me on hold, came back on the line and proceeded to tell me that the order had been damaged and was returned to their warehouse. They never notified me of this, nor had they shipped out a replacement. At that point, I had to replace the order. I was obviously disappointed, explaining to the representative that the tile installer was scheduled and had they informed me of the damaged product, I could have delayed him. In the end, the next shipment arrived within two weeks of my order and I loved the tile. It has been installed and looks amazing. I only wish I had been notified so that I could have immediately told them to resend it. It was a pretty significant mess-up on their part.