Ordering was easy. However, we calculated how much tile we needed by your recommendation, and have 13 extra boxes! That's almost $2000 in extra product. I received a request from you concerning the additional tiles and your return policy. You asked me to send the dimensions of my room and how I calculated my order. My room is 32 x 16.3 = 521.6 You recommend adding 15% which is 78.24 The total is 599.84 I ordered 60 boxes = 600. Your return policy requires us to pay for the shipping and restock. We would receive less than half of our money back. Please contact via an email that I can respond to or a phone call. I feel your calculator caused us to order way more than we needed at a hefty price to us.