Didn't read the reviews and regret this now. Firstly received two deliveries of the tiles in one day so rejected the second both delivered late. On looking at the tiles was horrified at the look of them. Not at all like the photo. They were supposed to be patinated to look like they were old and worn. The patination was not grey but deep brown and much more patinated than the picture portrayed. In our opinion this was a manufacturing quality defect. They looked permanently filthy and awful not mildly worn as the picture on the website reflected. So we remonstrated. Was then presented with their terms which stated that we could return them but at our cost (fair) and a 10% restocking fee (unfair). The latter being contrary to the The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 Cl 8 which states that "The trader must not impose any fee on the consumer in respect of the reimbursement". So we remonstrated again with no joy and were told that their terms overrided UK legislation! So we returned the items as we did not want them and awaited the refund ready to challenge the restocking fee if it was withheld. That's when the real fun started. Nothing happened. 24 emails and 29 phone calls later (most not answered by customer service) and no refund which was due, according to their own terms, within 10 days. We then launched a credit card dispute and was credited by Barclaycard 6 weeks later. Two days afterwards Tiles Direct decided to coincidentally(!) credit me a second time this being 6 weeks late per their terms so I had to go back to Barclaycard to get their own credit rescinded. If you end up like me two things. Email everything but don't expect a response so you have it in writing if you have to go the your credit card co to get a refund. Then call after each email but don't go through to Customer Service. No one answers. Go through to sales. After a while start calling from another phone number. They seem to block your number to avoid you after a while.