Ordered a sample and paid 0.99 for delivery on the 13th of Feb. Was informed that the requested tile is in stock and that the sample will be delivered between 2-4 days. Called on the 17th as had not received anything and was assured that it had been posted and to wait until the 20th. Called again on the 20th as nothing received and was told that it must have been lost so will send another through courier and that I should receive it in 2 working days. Called again on the 22nd as nothing received and was told that it was going to be delivered between 12-1pm. Called in the afternoon as still not received and was told it has already been delivered. Checked and called again as nothing was delivered and was then told the courier has lost the package and they will send another one for next day delivery. Finally, on the 24th received an email to say that the tile for which I had requested a sample was out of stock - 2 weeks after my first conversation with them and checking at least twice that they had stock. What a miserable company and highly unprofessional service. They are liers and will make all sorts of excuses. Did not even have the courtesy to refund my 0.99p that I had paid to them.