AVOID THIS COMPANY! I would like to give a ZERO if I could. As you can see from other reviews and Trust Pilot, they do not answer the customer services phone line and don't reply to emails. I received 2 boxes of tiles which were a different colour tone to the rest and the product labels had been removed, also had some wrapped in cling film with the top of the tiles covered. I think they knew they had sent these wrong tiles but were just making up the quantity, knowing that they would not be answering any customer complaints or queries. They never picked up the phone and didn't reply to my email. They obviously, absolutely don't care at all, which is a horrible way to do business and a real shame as I love the tiles and they could have a brilliant business if they just looked after their customers - it's not difficult.