Initially dealt with Simon who was great and answered all of my questions.
When I decided I was happy to go through with the lease I was put through to a person called David Cochran. I felt his communication was unprofessional.
He communicated with me via text message initially sending me this message:
'Good Evening. Your lease quotes have been emailed to you. David Cochran - Tilsun Leasing.'
I have no problem with this as it comes across in a professional manner.
I next got this message:
'hi jack your application has went to manual under writing which is quite normal at the moment but the will prob ask for additional information so i would send over your last three months bank statements so we can respond to them promptly'
I felt this wasn't a legitimate message as it was in a different tone to the original text messages that he sent. There was also grammatical and spelling mistakes. I didn't trust this enough to provide my personal information. I wasnt even given an email to send my bank statementss to!
It felt like a scam, because of this I didn't reply.
David Cochran followed up with this text message:
'jack did you get my message about the bank statements'
Again, not professional.
I felt these were not professional and believe all communication should be done through email.
When I relayed my feelings, which were:
'Yes, but I thought the text was unprofessional and of a different tone to the previous ones. I'm not comfortable giving personal information when I don't trust the message.'
David Cochran replied:
'no worries will delete your application take care!!'
Overall, I had a really weird experience with this company.
3 years ago
Tilsun Leasing Ltd has a
4.9
average rating
from
521
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.