Very unprofessional and very bad service. they sold me a life time battery replacement cover for my watch and now when i go to the high-street branch in Hounslow to replace the battery they are saying they have to send it to the workshop, it only takes 5 mins to change the battery then and there which they did before. They want to avoid replacing the battery on the policy.... also they they warn may be they have to replace seals etc at the workshop even if i don't want to do that so they can charge me arm and leg. the simple message is Tompson are not honouring our obligation to replace the battery under the policy they sold me!. Avoid this rogue company.