I wish to complain about the service received in the Timpson at Tesco, Lowestoft. I was charged 29.99 for two car fobs to have their batteries changed. These batteries are roughly £5 online for five. I phoned your employee afterwards because I thought I must have been overcharged but he said this was the price he charges for fitting them. It is very over the top and he should have warned me beforehand that it would cost this much. He could have just sold me the batteries as the fobs are very easy to access. Given the branding of your company, it never occurred to me that being ripped off would happen because your CEO seems such a nice man. Sadly, this one employee has really put me off from using that particular branch again and I was a good customer. I have had five pairs of shoes repaired and fifteen dry cleaning visits in the last six months so I definitely don’t deserve treatment like that.