Had a pair of new, limited editions shoes but when moving I got some little black marks on the upper of one of the shoes. Took it into Timpson Tesco and was told they would be able to get the marks out. 2 days later I came to pick them up and the whole front of the upper now had a big blotch of dark, discoloured leather. The guy said he can fix it by dying the entire shoe, as well as the other (pristine) shoe a bit darker to the same colour of the blotch. I went back 2 days later to find both shoes were darker, but the blotch was now darker too! And the pristine shoe now had scratched up uppers, a little flap of leather had been ripped up, the stitching had come undone and the rubber around the shoe had been scuffed and scratched away. Online support told me I had to take it to another store (on the other side of London from me) to get them dyed 'properly' and if they were not fixed, they could be posted in to their "excellence centre" for a proper repair. Trekked to the other side of London and the staff member in that store said he has no idea what the online support team was talking about: the shoes had been scratched and scuffed beyond repair and they could only be dyed from light brown to completely black! Online support is now saying they won't accept them beyond posted in to the "excellence centre" because they are irreparable, and they will not compensate my for the shoes because I gave "permission" for them to be repaired. So basically, what they've said is: "Yes, our website and staff say we can do any job and are committed to customer satisfaction. But we couldn't do your job and damaged your shoes, but it's YOUR fault for bringing your shoes to us instead of somewhere else. Yes, our staff ruined your limited edition shoes so they're useless now, but they did their best and although they made it so much worse, we don't take responsibility for mistakes or failings. Please feel free to jump off a bridge if you don't like it." Do NOT go anywhere near Timpson with your property if it means anything to you. For all the nice marketing speak they put everywhere that they will do a good job, in the event that they destroy your property, they will shift the blame to you for giving them "permission" to do anything to them. This essentially means they can do anything they want to your stuff, they can take your money, they can lose your property, damage it and ALL blame falls on you for giving them "permission" to work on - or destroy - your things. There is zero accountability here, zero integrity, and zero commitment to the customer. If you took your white car in to have a scratched door repainted and then it came back with EVERY SURFACE scratched up and the car now being a light grey and the staff said, "well, you shouldn't have given us permission in the first place. We did our best," would that be appropriate? If you went to a restaurant and found a cockroach in your food and the chef came out to let you know, "we didn't force you to come and eat here. We did our best, but you gave us permission to make food for you," would that be appropriate? Timpson believes that's the right way to approach business and handling customers. AVOID. The best case scenario (them doing an okay job) is NOT worth the worst case scenario, where they give you back a destroyed watch or pair of shoes and give you the middle finger for choosing them over anywhere else that will take pride or responsibility for their work. If you choose Timpson, you're choosing a place that gives their staff the freedom to destroy your things without any consequence, because it's all your fault for choosing them. What stops a business like Timpson then, where the staff never have to worry about doing a decent job, when they can just ruin your things and shift the blame to you? Nothing. I've experienced it through their store staff, their online customer service people and the area team. If you care about your property, go elsewhere. Don't be impressed or wowed by the big name or the lofty promises on their website and all over the place. They don't respect you or your things.