Tried to get 2 front door keys cut from a working original. The first set they cut did not work.. one key only went in to the lock part way and the other went in, turned partially and then got stuck. 45 minutes later we were on the verge of calling out a locksmith when my partner somehow managed to wiggle the key out of the lock. I returned to Timpsons (Eastgate Bristol) to get a refund but was told by a surly shop person that their (Timpsons’) policy was to try again with different keys before giving a refund. No apology or even the slightest bit of empathy for the distress caused. I was clear that I was not happy with this policy, but having little choice gave them another chance. This turned out to be a further waste of everyone’s time as the second set of keys cut would not even go into the lock. I will go back again tomorrow for a refund and see how that plays out. In the meantime I’ve contacted Timpsons, who despite their auto response telling me how important my email was and claiming that they would get back to me within 24 hours have so far (24 hours later) been in touch. Very poor customer service and useless product.