Dreadful customer service from Allen and also overpriced. I needed to get some shoes reheeled urgently and therefore went to the shop at 4:45pm as they were not due to close until 5:30pm. I had medium sized plastic heels and was charged £14.95. Allen had a real attitude on him and did not want to do these whilst I was waiting despite it only taking him a few minutes. However when I explained that I was travelling so needed them there and then he went ahead and repaired them but not without getting into a grump first. Poor customer service. £14.95 also seemed really expensive for the work that was done.