I went in to get my watch battery changed, costing me £25. For this I thought I would at least get a professional service. They sadly managed to break the bolt that holds the metal strap together. Accidents happen, I get that and the chap was apologetic. Fast forward to numerous wasted visits back to the shop over 2 months as they repeatedly lied about 'ordering the part' (it was a simple bolt!) and I turned up only to be told they couldn't find it.... I was then informed it was 'ready to collect', yet when I put it on my wrist (still in the shop) the bolt fell apart again. They only repaired it when I complained to their head office and still have yet to receive a satisfactory resolution. Pretty dire.