As Ex employee this lot caused me to have a breakdown whilst off sick with stress started disaplinary procedures never forgotten them nor will forgive also know of someone on the dry cleaning side same thing happend to them most stores no running water breaks highly discouraged no toilets in most stores overpriced items if your face fits or you grovel you'll be OK if not your done for! as for being part of the family omg highly delusional on their part all about ripping the last penny from the poor misguided people who are daft enough to pass through thier doors AVOID