The guy running the Timpsons at Sainsburys in Matlock, Cawdor way, is an absolute conman!! DO NOT get any work done here. I recently bought a new car transponder switch blade key fob off him. It turns out that the switch blade part of the key is made from the most brittle metal made by man; I caught the key with my trouser leg getting in the car, and rather than it bend, it snapped right off. After literally 3 months of use. So, I return it for repair, and the bearded conman says that I need to have the whole transponder key fob stripped down too, and that I’ll need a brand new complete key fob - for £50!!! Incensed, but in a tight position as my car won’t start and I’m stranded, I agree. He even offers to “throw in a free spare battery” for me. I return to pick up the key, and first off: no spare battery. He says “I’ve even put a NEW battery in for you” - like he’s done me some sort of favour. I should bloody hope there’s a new battery in there, seeing as you’ve just shafted me for £50 and a “new” transponder, but NO SPARE battery. So, I drive home as it’s now getting dark, and in the bright light of my kitchen I can see that he literally GAVE ME BACK MY OLD KEY FOB but with a new switch blade ignition key in it!! He just changed out the mechanical key, and SOLD MY OWN KEY FOB BACK TO ME, for £50!!! I know this because I deliberately rubbed off some of the plastic lacquer to make sure that I’d actually be getting a new fob, but this degenerate wasn’t eagle eyed enough to spot it, and dishonest enough to try his luck. I did wonder why he was unable to look me in the eye when taking payment, and handing me back my receipt, as well as my old broken key in a bag, whilst not once breaking eye contact with the floor. The rat. This guy is the absolute worst example of a conman tradesman. I will be making a formal complaint to Timpsons head office; and will push as hard as I can to have him fired. This isn’t poor customer service, this is outright FRAUD! And a stain on the once great English institution of Timpsons. I’m absolutely furious.