Was in Basildon yesterday the service membership while the normal gentleman who is excellent is away is disastrous! Not only that I had a young lad yesterday who quoted me £5 for a stud to be replaced on a piece of leather couldn’t be bothered to do it as it was time to go home as he overpriced me he told me to go to another store I travelled all the way to Pitsea in Tesco’s in Essex to be greeted by him again and he wouldn’t let me talk to any of the other members of staff and this time quoted me £7.50 for the same item couldn’t do any other things I asked him to do seem to make problem with it as he didn’t really want to serve me for some reason he didn’t really care. I’m absolutely disgusted with the service that I was given by this young lad who obviously has got no customer service experience how to deal with people and enquiries can’t give proper quotations prices then you shouldn’t give one at all the other two men just stood by and didn’t get involved, which I found , absolutely pathetic for a business and he was quite happy for me to go and make a complaint .