Terrible , took in 2 x Kooples, suits for first dry clean , worth over £2k, both came back with holes on the back of the jackets and trousers, discoloured buttons, totally ruined and fit for the bin now. Never again, i trusted Timpson as a big name and expected them to take the care and attention required when dry cleaning. Labels on the suits both stated the temperature required and what type of chemicals for dry cleaning, absolutely no excuse for not protecting the buttons either, this is standard stuff. I am now left with 2 less suits and a bill to replace for over 2k in todays prices for luxury suits. Absolutely disgusting service with no responsibility for damage from the Malvern branch in Morrisions WR2. Staff bundle and throw your suits into a pile without respect, and this lack of respect and care also continued to the actual dry cleaning process clearly.