The company stained a dress that was taken for dry cleaning. Despite several attempts, they failed to remove it. Although they offered a replacement dress, which was by then unavailable, the offer was for me to buy a new dress, and they would keep the stained one, or I could keep the dress, and buy a dress for which they would give me 25% of the value. I declined, and emailed the company, after an initial reply, a second email was unanswered, and I was still charged for the cost of the drycleaning.Dreadful customer service.
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