As an retired early childhood educator I was thrilled to find name puzzles for my grandchildren that were not all capital letters. I enjoyed choosing a unique design for each child based on their individual interests, and they all loved their very special puzzle . After receiving his first name, one of my grandsons requested his last name as well. That order had some unforeseen tracking and delivery issues, but once I let Tinyme know my concerns they immediately communicated with me until the issue was resolved. Customer service was fantastic as is the product!