I ordered a name stamp with the expectation that it would come with an icon I had selected, but the item I received only printed the name only. When inquiring with customer support about reprinting the name plate, they just kept parroting the same issue about their order system not capturing my selection: "I have checked on the order capture in the system and unfortunately it looks like you have not selected a icon when ordering the name stamp sorry. Perhaps you made an error somewhere on the ordering process where you have selected and unselect it in error?" First thing to note, their ordering system does not save your preferences to cart. So if you are ordering from tinyme and go back to edit or add items to your order then your customizations will not be saved as expected; they will default to no selection when you add items to a stamp or label pack. They will then blame the customer for their faulty UI, rather than issue a reprint. And if you are still not satisfied, they will offer a 20% discount that you have to use in the same month, in order to squeeze an additional sale out of you. Steer clear of tinyme!