Ito san, I normally do not reply to surveys as they hold little benefit to me in my busy day, but for your company, I am making an exception because I would like to see your business model succeed. I will keep using your site as long as it remains the high-quality product you have marketed at a reasonable price and exceptional convenience. With that being said; I find your business model has a solid foundation in product and service. The two packages I received from you were of high quality, and the added literature was unique and beneficial. The presentation was thoughtful, well planned, and executed. If I had any negative comments to make, it would be on the clunkiness of your website. The website lacks intuitive thinking and ease of use. Ganbare Ito san! Keith Nichols MBA