An absolute game changer for us! We love sake and Tippsy has made things fun and easy. We love the quarterly subscription deliveries that gives you the opportunity to try new seasonal sake and discover new favorites. We do wish the cards that come in the subscription boxes were available as an add on to other purchases. The rewards program is very beneficial too, I just got my lovely Team Warm tote. As for other services the pricing is reasonable, variety of sake is vast, delivery is fast, packaging is done well, customer service responds quickly and is helpful and the website is easy to use. We haven't needed the returns or refunds yet, so I can speak on that topic. We also enjoy the "Meet the Brewer" online events. Overall, we are very pleased with Tippsy and look forward to a long relationship.