Give Tippsy a try! After reading some of the negative reviews, I was a bit hesitant in placing my first order. I ended up getting the starter box. I really enjoyed it and appreciated the inclusion of the tasting cards and sake guide. I have made additional purchases since then without issue. I am notified when my order is shipped and even when it is out for delivery. I just make sure someone is available to sign for it. For me, the process takes roughly a week - a day or two to ship out and four to five days for transit to the East Coast. Thankfully, everything has arrived undamaged. Beyond just ordering sake, I was able to attend a special tasting event Tippsy hosted that included a virtual live sake brewery tour, which I found to be a unique experience and made this more than just a site to buy a product - they connected me to the people behind what I was enjoying. The rare times I have needed to contact someone, I have always received a prompt response/resolution. I have even had a short email correspondence with the CEO, Mr. Ito, and his passion to bring the joy of sake to the United States was clearly evident. Tippsy has an almost overwhelming selection, from the everyday to high end bottles. If you like sake or are new to this special beverage like I was, give them a chance and let them help you find something that you love. Sake is so much more than just a drink to have while eating sushi - though it is good for that too. Overall, I have had a fantastic experience with Tippsy and that is why I highly recommend them.