Awful experience. Ordered an Arcteryx Jacket as a gift only to be told a few weeks later by the recipient, that it was leaking. Initially, the returns process seemed quite simple. Ewan, from Tiso was very helpful and I returned the Arcteryx Jacket as requested. It's been received (royal mail signed for) yet no correspondence to tell me this. I have received no refund and despite numerous emails and messages, still no correspondence from Tiso, not even an acknowledgement of my return or my emails. This is an expensive bit of kit. So far, I'm £400 out of pocket and nothing to show for it. To say I'm frustrated and disappointed, is an understatement! There's a list of questions on this review, one of them, how long did your refund take? My answer....I'm still waiting!