The shipping process was very frustrating. They shipped my order three times because the first two kept getting “damaged” and FedEx refused tk deliver it. The first shipment went on the wrong truck according to FedEx, the second shipment had 3 attempted deliveries but never actually delivered and then it was mysteriously damaged. They said it is Titan’s policy that if the packaging is damage they cannot deliver and have to send it back to Titan. I ordered a tooth attach for my bucket. Clearly the heavy duty metal is going to damage packaging of just cardboard. The item itself was never damaged. I didn’t get this attachment in time for my products which cost me over $10,000 is profit loss.