Well I bought it online. Purchase was simple. Shipping was on time. Top of wooden crate broken up from shipping company but no damage to the parts that were on top. One of the lines wasn’t crimped properly and leak/squirted fluid everywhere when activating. Sent multiple emails and still have gotten no response. They were quick to blame shipping company due to box broken on the top. Line leaking was workmanship mistake. They have not done anything about my problem with a brand new leaking line out of the box.(video was attached to email so they could see the problem.) Could not use the bale grabber and it’s hay season. Very disappointed with service. Not sure I would recommend.