Normally, I give Titan 5 stars, but things seem to be slipping a bit. The shopping part was fine, but the follow through, not so much. The bolt on wheels had a broken grease fitting when they arrived due to poor packaging. They are way too heavy for a simple cardboard box - got banged around a lot. Customer service did a most excellent job of replacing it quickly. The landscape rake itself was fine, except for the fact that the bolts and lynch pins to attach it to the tractor were not included. Fortunately, all the other attachments I have ordered from Titan had those included and I was able to use them. Not necessarily a huge thing - just a downgrade from past experiences. Which brings me to the big reason for only 3 stars. All my past orders from Titan have been "free shipping" as is advertised. This time, I was charged a $75.00 freight fee. Since most of my attachments have come motor freight with no extra charge, I was not expecting this. I am thinking that you shouldn't advertise free shipping - or at least explain the limitations.