I ordered a pallet fork attachement for my tractor loader from Titan. It was shipped out right away and the quality of the product seems fine but I have not used it yet. The shipping is where I had issues. The box it came is was all beat up and torn open in several places. One edge of the main rack (where the box was torn open) was scratched down to the metal. Titan did give me 10% off for the damage which I felt was acceptable but then recommended that I should pay for the shipping insurance to cover instances like this. My opionion is I shouldn't have to pay for insurance to cover basic shipping. I believe they need to improve the packaging. I standard cardboard box does not provide enough protection for a 100 lb metal rack. Also, they should consider using someone other then Fed Ex for shipping. They are the worst shipping company. I should have refused delivery from Fed Ex when they first dropped it off but didn't really know the proper process at the time.