I purchased from titan becasue of the free shipping offered. Unfortunately, Titan sent my order to a freight company that did not serve my area. My order sat in the freight company's warehouse for two weeks. No one from Titan or the freight company made any effort to complete the delivery. It wasn't until I cheked the tracking information that I realized no one was delivering my order and I complained. Titan then told me I would have to use my own truck to drive over an hour to the freight company and pick up the order myself. When I refused and wanted to cancel the order they scheduled delivery the following week. I still had to use my own forklift, meet the freight truck on the county road and unload the order myself.
It worth mentioning that the order was shipped surrounded by a steel, angle-iron frame. The frame was bent and damged on every corner from shipping. In several places the bent angle-iron scratched the paint off the attachment. In one spot it rubbed on an exposed spindle and damaged the threads.
If you use Titan's free shipping, you need to provide your own, truck, trailer, forklift and fuel. You'll have to track your order because they won't. And you'll need to allow at least 3-4 weeks for delivery.
The attachment required assembly. With each piece weighing over 400 pounds, assembly can only be done if you have a way to lift the pieces, move them into position, and assemble them while suspended.
The attachment itself is well made, of good quility and works well. I was able to make use of two price reductions that made the purchase seem like a good deal. However, I could have easily purchaed a fully-assembled one, of similar quality, from a local vendor that offers free shipping, and been using it weeks earlier.
The price and quality of the attachment were good. Sadly, Titan's policies, choice of freight companies, and poor customer service made the purchase needlessly difficult and prolonged.
I do not recommend this company.
11 months ago
Titan Attachments has a
4.4
average rating
from
26,616
reviews
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