I ordered two quick hitch attachments for my tractors. They were both shipped on the same date; however, one arrived at my home approximately one week before the other. In addition, one was in good shape, boxed up securely, while the box of the one that arrived late was almost destroyed, causing scuff marks and cosmetic damage to the hitch. When I spoke with Titan, I was reminded that I did not purchase the additional insurance for shipping, which leaves me with a damaged product and no fix. Titan offered me a 10% refund, but I would have preferred to just receive the undamaged product that I ordered.