I have an open request with Titan regarding a 39” hay frame attachment I purchased, which was supposed to come with 43” hay bale spears. The spears are advertised as having 43” of usable length, as shown in the item’s image (measured from the front of the frame). This is a simple issue and should be easy to fix—just send the correct spears to resolve the problem. However, after a week and a half, five emails, and four phone calls, they sent another set of incorrect spears, which I now have to repack and return—at the cost of my time and fuel. Either no one is available to take my call (I’ve been hung up on after 20 minutes on hold, twice) or no one is available to respond to emails due to "abnormally high email and call volume", yet I placed my order a full two weeks before Black Friday. I wish I had just paid a bit more and dealt with a different company. I'm trying to spend money (I run a large hay business), but the atrocious customer support is a problem. Case numbers: 2323685 and 2321883 (there are two case numbers for the same issue)