I ordered the Adjustable Pallet Fork Grapple. Ordering was easy and shipping was quick, with great communication from the 3rd party shipping company. Before ordering I read the reviews for this product. Multiple reviews said the attachment screws were to short, not allowing you to tightly secure it to your forks. Second, there was no provision to secure the upright to the brick guard. Causing the unit to flop back and forth. Also before ordering I contacted Titan, which took several attempts through multiple methods before I got a reply, and asked if improvements were made to address these issues. I was told, yes. After I received the unit and attempted to install it on my forks, it was obvious that no improvements were made. I then contacted Titan, which again was a long drawn out process. Over a 10 day period I received several canned answers, with the final one being "there is nothing wrong with our product." I ended up spending several hours making revisions to make this unit work.