I ordered a deer hoist. When it came the bow was extremely damaged and through one of the holes the bag of hardware to put it together was missing. I called Titan and informed them of the problem. The call taker made an action ticket and said it would be forwarded up the chain. I got an email from Kevin Ferenze stating that he was reordering another hoist and I should get it 3-5 business days. This email was also followed up with another email from Jonas stating the same. I received the new ramp in short order. All the parts were included. I am totally satisfied with the responses from the titan reps. A-1 service. Thankyou