I felt the communication between Titan and the client was good. The package was 2 days later than the expected date. This was the delivery company, not Titan. Titan shipped it off very quickly. The box was VERY secured. Nothing was going to fall out. The ramps were what was shown. Lightweight and easy to load in my van. I have a Toyota Sienna XLE Limited, and I purchased the 4' ramps, mainly because everything I read stated this would be a good size. I am not riding it into my van, but if I were, the incline would be to steep. This is a great size to fit nicely when folded. The handle on the side is very convenient. I still may find something to help it get my electric mobility scooter in and out over the dip by the hatch door in the back. Maybe something about a foot.