YOUR COMPANY SENDS ME A DEFECTIVE UNIT. AFTER 4 DAYS OF SPEAKING TO 3 PEOPLE AT TITAN, SENDING 3 CLEAR PHOTOS OF YOUR DEFECTIVE UNIT TO YOUR PEOPLE, NOT ABLE TO USE THIS DEFECTIVE UNIT FOR SAFETY REASONS, AND WAITING FOR A RESPONSE TO GET MY MONEY BACK, I FINALLY GET THE EMAIL BELOW. NOW I WILL NEED TO WAIT UP TO 90 DAYS TO GET MY MONEY BACK. YOU HAVE THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. Cheenee Mallari (Titan Ramps) Dec 8, 2022, 9:10 PM CST Hi Jesus, I hope all is well and I will take your warranty claim from here. We apologize for the issue you had with your order. Your claim is now open and the warranty claim process has begun. Please be aware that this process can take up to 30-90 days. During this time of investigation and diagnosis, there may be gaps in time that you do not hear from us, however, do know that we are actively working on it. We will provide you an update once a week unless otherwise specified. I appreciate your patience and will follow up with you soon. Thanks, Chee Mallari Warranty Support Titan Ramps Support