Good morning I have nothing but praise for you order management & speed of delivery as experienced by me on this order. However the indifferent rating has everything to do with the very poor quality of the product you carry. I suggest you want to compare your stocked product with a Cam-Stay product & you will immediately see the difference. The prices are comparable, BTW. Your product friction element provide very little friction & you need to pull vigorously to the end of travel to make it pop out & hold... Isaac Yeshouroun Head of engineerinhg Azuma Design Pty Ltd